Frequently Asked Questions
General
All answers regarding the general aspects of the application and the social part (feed, photos and visibility).
Appointments
All answers regarding appointment management on the application or website.
Schedule and availability
All answers regarding schedule management, booking policy and setting up work hours.
Client file
All answers regarding client management.
Deposits and payments
All answers regarding setting up deposits and online payments and revenue management.
Security
All answers regarding the security of your information and users.
When is my address communicted to clients?
The exact address will be displayed directly on the summary 24 hours before the appointment, on the app or on the web. Clients also receive a reminder email with all the necessary details.
How to block a client
To block a client, click on the "..." in the top right of their profile. Once blocked, they can still see your profile but can no longer book, as if no availability was offered. The client will not be informed of this blocking.
How to make and oppointment?
It's super simple: just access a provider's profile, via their booking link or by searching for them, then click the "Book" button. The professional may require a deposit when booking.
Do i necessarily have to download the app to make an oppointments?
No, it's also possible to book directly from our website. You can also manage your appointments and leave reviews there!
How to manage my appointments
You can easily find all your appointments in the "My appointments" section. You can directly modify or cancel your upcoming appointments if you're still within the time limit allowed by the professional. You can also leave them a review once the appointment is finished.
When is the exact address communicated to me ?
The exact address will be displayed directly on the summary 24 hours before the appointment, on the app or on the web. You'll also receive a reminder email with all the necessary details.
Is the deposti refunded to me in case of cancellation
If the cancellation takes place within the time limits allowed by the professional, the deposit will be automatically refunded. It will appear on your account within 2 to 7 business days. If the cancellation takes place outside the allowed time limits, you will lose your deposit.